Master thesis homesite by:
Emanuel Hjertzén and
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Yours sincerely Emanuel and Johan
Feb 21, 1999
To manage and measure knowledge-based resources is one of the most important challenges for the modern company. Therefore
Knowledge Management has evolved during the past few years as the next big management school. In connection to Knowledge
Management, Intellectual Capital is a widely used term. The authors argue that there exists some confusion as to how Intellectual Capital
and Knowledge Management relate. They put Knowledge Management in an Intellectual Capital Management perspective, where
Knowledge Management is seen as one way of influencing the Intellectual Capital.
This is illustrated in a new model referred to as the
KM-Process, which is directly compatible with financial accounting terminology. The authors present a measurement tool for the
KM-Process that will measure it on a concrete level. The tool was tested at Cap Gemini’s office in Stockholm. The results show that the
tool is useful and that it yields interesting results, both in a one-shot measurement and as iterative tool over time.
Immediate results for
Cap Gemini were that technology oriented consultants are the employee category that is least satisfied with how Knowledge
Management works today at Cap Gemini. Future Knowledge Management efforts should therefore be targeted at consultants. This can
be done by leveraging and coordinating local best practices for Knowledge management. The method produced by our study should be
used to measure the effects of such initiatives in a very direct and down-to-earth way.