Master thesis homesite by:
Emanuel Hjertzén and
Johan Toll

This is the place where you can download our final report. Do not hesitate to contact us with your comments.

Yours sincerely Emanuel and Johan


Last updated:
Feb 21, 1999

Abbreviated abstract

To manage and measure knowledge-based resources is one of the most important challenges for the modern company. Therefore Knowledge Management has evolved during the past few years as the next big management school. In connection to Knowledge Management, Intellectual Capital is a widely used term. The authors argue that there exists some confusion as to how Intellectual Capital and Knowledge Management relate. They put Knowledge Management in an Intellectual Capital Management perspective, where Knowledge Management is seen as one way of influencing the Intellectual Capital.

This is illustrated in a new model referred to as the KM-Process, which is directly compatible with financial accounting terminology. The authors present a measurement tool for the KM-Process that will measure it on a concrete level. The tool was tested at Cap Gemini’s office in Stockholm. The results show that the tool is useful and that it yields interesting results, both in a one-shot measurement and as iterative tool over time.

Immediate results for Cap Gemini were that technology oriented consultants are the employee category that is least satisfied with how Knowledge Management works today at Cap Gemini. Future Knowledge Management efforts should therefore be targeted at consultants. This can be done by leveraging and coordinating local best practices for Knowledge management. The method produced by our study should be used to measure the effects of such initiatives in a very direct and down-to-earth way.